Features
Everything a service team needs
132 capabilities across the service desk, field service, AMC, assets, endpoints and monitoring. Here is exactly what is available today and what is coming next.
33Available today
76Coming soon in the current release
23Roadmap planned next
Service desk
Every request captured, owned and resolved on time. · 20 capabilities, 7 available today
- Incident and service request managementAvailable
- Self-service portal for raising and tracking ticketsAvailable
- Email-to-ticket with Microsoft 365 (Google Workspace next)Available
- Smart auto-assignment by team workloadAvailable
- Bulk update and bulk assignAvailable
- Customer and site scoping on every ticketAvailable
- Customer OTP verification before a ticket is closedAvailable
- Ticket templates for common incidentsComing soon
- Custom fields and forms without codeComing soon
- Custom notifications and email templatesComing soon
- SMS alerts for urgent tickets and approvalsComing soon
- Chat between technician and requester inside the ticketComing soon
- Merge and split ticketsComing soon
- @mentions, collaboration feed and full conversation historyComing soon
- Universal search across all modulesComing soon
- Workflow and scenario automation (one-click action bundles)Coming soon
- Assignment by skillsComing soon
- Slack and SMS as ticket channelsRoadmap
- Outlook add-in to create tickets from an emailRoadmap
- Visual no-code workflow designerRoadmap
Service catalog & approvals
A shop-style catalog for everything people can request. · 5 capabilities, 0 available today
- Shop-style service catalogComing soon
- Custom form, workflow and SLA per serviceComing soon
- Multi-level approvalsComing soon
- Ready templates for HR onboarding and offboarding, travel, finance and payrollComing soon
- Catalog access by role and by customerComing soon
SLA & escalation
Targets that are tracked to the minute, with warnings before they are missed. · 10 capabilities, 6 available today
- Response and resolution targets per priorityAvailable
- Business hours and holidaysAvailable
- Multi-level escalation at 50, 75 and 100%Available
- Live countdown and pre-breach warningsAvailable
- SLA pauses while a ticket is on holdAvailable
- SLA compliance reportsAvailable
- Automatic actions when an SLA is breachedComing soon
- Operational level agreements (OLAs) between internal teamsComing soon
- Customer-specific SLAs and catalogsComing soon
- Service cost analysisRoadmap
Field service & AMC
Built for teams that maintain equipment at customer sites. · 8 capabilities, 7 available today
- AMC visit planner generated from each site's contractAvailable
- Field jobs with engineer, date and parts usedAvailable
- Preventive maintenance checklists with senior approvalAvailable
- Customer sites with a dedicated engineer and service windowAvailable
- AMC tracking on customers, sites and assetsAvailable
- OTP-verified job closure from the customerAvailable
- Satisfaction rating when a job is closedAvailable
- Short satisfaction surveys with results by engineer and customerComing soon
Problem, change & release
ITIL processes for teams that run critical systems. · 6 capabilities, 0 available today
- Problem management with root cause and workaroundsComing soon
- Known error databaseComing soon
- Change management with ITIL stages and change managersComing soon
- Change calendar, downtime, backout plans and CAB approvalsComing soon
- Release management with stages, tasks and approvalsComing soon
- Project management with tasks, milestones and timesheetsRoadmap
Knowledge & AI
Answers before a ticket is raised, and help while it is worked. · 10 capabilities, 0 available today
- Knowledge base with publishing approvalComing soon
- Knowledge in the customer portal and suggested from the ticketComing soon
- Articles linked to tickets and problemsComing soon
- AI ticket summaries and reply draftsComing soon
- AI-assisted article writingComing soon
- Virtual agent that answers from your knowledge baseComing soon
- Microsoft Teams botComing soon
- AI sentiment, duplicate detection, priority prediction and smart classificationComing soon
- Multi-language support, starting with HindiRoadmap
- Build your own AI agents with roles, knowledge and toolsRoadmap
Assets, CMDB & contracts
Every device you look after, with its full history. · 17 capabilities, 4 available today
- Asset register for IT and non-IT assetsAvailable
- Issue and return with movement trackingAvailable
- Asset history and links to ticketsAvailable
- Import customers, sites, assets and users from CSVAvailable
- Barcode and QR labelsComing soon
- Warranty alerts 60 days aheadComing soon
- CMDB relationships and dependency viewComing soon
- Hardware and software inventory from the Servaleo agentComing soon
- Agentless discovery (SNMP, WMI, SSH, ping sweep)Coming soon
- Software licence management and complianceComing soon
- Prohibited software detectionComing soon
- Asset lifecycle with maker-checker approvalComing soon
- Asset cost, depreciation and book valueComing soon
- Contracts with renewals, child contracts and audit trailComing soon
- Purchase orders that create assets on receiptComing soon
- Asset audit reportsComing soon
- Consumables with stock levels, asset loans and acknowledgement formsRoadmap
Endpoint management
Manage PCs remotely through the Servaleo agent. · 14 capabilities, 0 available today
- Servaleo agent for Windows PCs and serversComing soon
- Missing patch scanning for Windows and LinuxComing soon
- Patch policies, testing, scheduled deployment and reboot rulesComing soon
- Patch priority by vulnerability (CVE) severityComing soon
- Third-party application patching with rollbackComing soon
- Software package library and deployment by group, with approvalComing soon
- Self-service portal where users install approved appsComing soon
- Script library and remote script runs, with output saved to the ticketComing soon
- Remote desktop from the ticket, with user consent and session logComing soon
- Remote tools: event viewer, processes, services, restartComing soon
- Patch deployment analyticsComing soon
- macOS and Linux agentsRoadmap
- Configuration profiles: USB control, BitLocker keys, printers, power settingsRoadmap
- Compliance scans against CIS and NIST benchmarksRoadmap
Monitoring & alarms
Know a device is down before the customer calls. · 13 capabilities, 0 available today
- Availability, latency and packet loss monitoringComing soon
- CPU, memory, disk and bandwidth monitoringComing soon
- Website, DNS, email and port checksComing soon
- Windows and Linux server monitoring through the agentComing soon
- SNMP polling and trap receptionComing soon
- Severity thresholds, hold times and alarm rules to cut false alertsComing soon
- Alarms that open tickets automaticallyComing soon
- Maintenance windowsComing soon
- Alarm dashboard and top-N reportsComing soon
- Platform self-monitoringComing soon
- Virtualisation, cloud, storage, UPS and Wi-Fi monitoringRoadmap
- Root-cause correlation and AI anomaly detectionRoadmap
- Central log collection and searchRoadmap
Network management
See and manage customer networks from one place. · 5 capabilities, 0 available today
- Network topology discovery and mapsRoadmap
- Traffic flow analysis (NetFlow, sFlow, IPFIX)Roadmap
- Configuration backup, change alerts and drift detectionRoadmap
- Diagnostic tools: ping, traceroute, SNMP walk, SSHRoadmap
- Switch port mapper and IP address managementRoadmap
Reports & dashboards
Proof of service for management and customers. · 7 capabilities, 2 available today
- Ready-made reportsAvailable
- CSV exportAvailable
- PDF and Excel exportComing soon
- Scheduled reports by emailComing soon
- Closure reports by method (OTP, override, portal)Coming soon
- Custom report builderRoadmap
- Dashboard builder with widgetsRoadmap
For IT service providers
Run many customers from one workspace. · 5 capabilities, 2 available today
- Each customer company kept completely separateAvailable
- Customer portal limited to the customer's own dataAvailable
- Users assigned to a customer automatically by email domainComing soon
- Branded portal per customer: own logo, colours and knowledgeComing soon
- Per-customer billing with export to Zoho Books or TallyRoadmap
Security, sign-in & integrations
Enterprise-grade foundations, hosted in India. · 12 capabilities, 5 available today
- Role-based access with permission tablesAvailable
- Full audit trailAvailable
- Strong password policy and HTTPS everywhereAvailable
- Nightly backups with off-site copies and tested restoresAvailable
- Hosted in India, or on your own serversAvailable
- Two-factor sign-inComing soon
- Single sign-on with Microsoft and GoogleComing soon
- Microsoft Entra ID and Intune connectorComing soon
- On-premises Active Directory connectorComing soon
- REST API and webhooksComing soon
- Data retention and purging (DPDP)Coming soon
- Integrations with Jira, HRMS and other toolsRoadmap
"Coming soon" features are in our current release plan. "Roadmap" features are planned for later releases; timing depends on customer demand. Ask us about any feature you need.
Need a feature that is not listed?
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